Dialogue with stakeholders serves as an important source of input when examining strategic options and identifying priority CSR challenges. It also fosters the creativity of Bouygues’ teams and helps the Group to future-proof its business model.
Respect, trust, creativity and imparting expertise are the fundamentals of the Bouygues group’s culture. People are at the focus of this philosophy. And dialogue with all internal and external stakeholders is source of strength. By listening to its customers, its people and civil society, the Bouygues group is able to gain input when examining its strategic options, identifying priority CSR challenges and fostering the creativity of its teams.
With internal stakeholders
employees
Who they are?
Employees, trade union, talents.
How we dialogue:
Employee consultation bodies in operations worldwide
An extranet site dedicated to career development at Bouygues
In-house social media
Annual appraisals, employee perception surveys and more besides
Flagship initiatives:
182 collective agreements signed or renewed within the Group (France and abroad).
Employee perception surveys carried out at Colas, Bouygues Telecom and Bouygues Energies & Services.
the FINANCIAL COMMUNITY
Who they are?
Shareholders and investors, banks, analysts and rating agencies
How we dialogue:
Tailored presentations, meetings, conferences, roadshows and Capital Markets Days (for example, Bouygues Telecom in 2021 and Equans in 2023)
AGMs
Answering questionnaires from non-financial rating agencies
Regulated literature, integrated reports and business reports
With external stakeholders
Customers
Who they are?
Public and private sector customers, retail customers, infrastructure and service users, etc.
How we dialogue:
Customer relations team
Satisfaction surveys
Customer committees
Collaborative platforms
External social media
Blogs and trade fairs
Flagship initiatives:
Bouygues Construction’s “CityPlay”, which is a tool for developing projects collaboratively (involving users, local residents etc.) in France, Switzerland and the UK.
TF1’s viewer relations web site “TF1 & Vous”.
SUPPLIERS AND SUBCONTRACTORS
Who they are?
Industrial partners, large groups, intermediate-size businesses, SMEs and start-ups
How we dialogue:
Contractual relations
CSR performance assessments
Co-innovation and co-development partnerships
Flagship initiatives:
All business segments focused on increasing their level of low-carbon purchasing. Colas Rail organised its first suppliers convention.
Purchase of hybrid and electric vehicles by the business segments.
CIVIL SOCIETY
Who they are?
Citizens, local residents, charities and NGOs, academia and science, public authorities and the media
How we dialogue:
Charitable foundations
Conferences, partnerships with NGOs
Community and skills patronage
Active engagement in research and education
Participation in think tanks and non-profit organisations
Flagship initiatives:
Participation in the “Impact AI” think-tank on the issue of the ethical use of data.
Bouygues Immobilier and TF1, partners of the IUCN (International Union for Conservation of Nature).